About the Business

CLAY Health & Organics is a gourmet organic grocery store established 18 years ago in Carlton North, now proudly expanded to a second location in Collingwood. We believe in the importance of supporting our local community, Australian businesses, ethical sourcing, and sustainability within the biodynamic and organic food industry.

At CLAY Health & Organics, we take pride in offering exceptional customer service and high-quality products within an authentic, inclusive environment. Our two stores provide the community with fresh gourmet organic food and groceries seven days a week.

CLAY Health & Organics - Carlton North

  • Full-time management role (0.8 FTE considered for the right candidate) 

  • Monday - Friday working availability

  • Immediate role commencement

We are seeking a passionate, food-loving, energetic, hands on and experienced person to manage the day-to-day operations of the store. The successful applicant must be friendly, customer-service oriented, sales-focused, and willing to go the extra mile to ensure we provide exceptional service to our customers and the local community. 

Key Responsibilities 

The successful applicant will have extremely high standards, be decisive and assertive whilst working well under pressure and with other team members. The objective of this role is to manage the store on a day-to-day basis, which involves and consists of the following key responsibilities: 

  • Manage day-to-day store operations, including rostering, delegating tasks and staff training.

  • Lead and support the team through areas of recruitment, performance management, development, induction and training to maintain a work culture that attracts, retains, and motivates engaged staff who are proud to work at CLAY.

  • Ensure a high standard of visual merchandising, stock presentation, and store cleanliness.

  • Monitor sales performance through POS sales reports, minimise waste, and contribute to achieving sales and budget targets.

  • Collaborate with the Accounts team on price changes, stock discrepancies, and invoice accuracy. 

  • Work closely with sales reps, buyers, and the retail staff to deliver exceptional customer service and operational efficiency. 

  • Ensuring the store is operating efficiently and to the best of its ability by implementing and managing the above. 

Skills & Experience 

  • Experience working in a fast-paced food retail environment is essential; experience working within the health food industry will be looked upon favourably 

  • Strong leadership skills with the ability to manage and motivate a team of 15 + people

  • Confident, calm and decisive in delegation and decision-making 

  • Excellent written and verbal communication skills 

  • Demonstrated ability to operate back-of-house computer systems, with up-to-date knowledge of digital tools and technology

  • Enthusiastic and highly organised with exceptional attention to detail 

  • Demonstrated customer service and sales management experience 

  • Demonstrated stock management and merchandising experience 

  • Ability to continuously identify and act on opportunities for process or sales improvement

  • Experience maintaining WH&S and FH&S standards in a workplace 

  • A passion for food, health and sustainability (preferred) 

  • Energy, enthusiasm, and the ability to meet the physical demands of the role

  • Qualifications in Naturopathy, Nutrition or similar field are advantageous, though not essential

Benefits & Perks 

  • Competitive salary package 

  • Comprehensive onboarding and ongoing training 

  • Opportunities for career development and progression 

  • Store discounts 

  • Be part of a passionate, purpose-driven team in a values-led business 

Our Commitment to Diversity, Equity, and Inclusion

At CLAY Health & Organics, we are committed to building a workplace that reflects the diversity of the community we serve. We celebrate individual differences, promote equity, and foster an inclusive, respectful environment for all staff.

We are seeking an experienced leader for this role and recognise that leadership experience comes in many forms. If you meet most of the criteria and share our passion for health, sustainability and community, we encourage you to apply. We are committed to providing comprehensive training and support to ensure you feel confident and equipped in your role. 

To Apply

We encourage applications from people of all cultural backgrounds, First Nations people, LGBTQIA+ communities, people with disability, and individuals from underrepresented groups. 

Please send your resume and a brief cover letter telling us a little about yourself, your experience and your availability to hello@clayhealth.com.au


Position Vacant

Retail Store Manager

Accounts Payable Officer

As our Accounts Payable Officer, you’ll be responsible for processing and managing end-to-end supplier invoices, maintaining accurate financial records, and ensuring prompt payments. This is an on-site role, working closely with our operations and buying team.

What We’re Looking For
You will thrive in this role if you have:

  • Proven experience in an Accounts Payable role, preferably in the grocery, retail, food, or FMCG sector

  • Hands-on experience with Xero accounting software. QuickBooks experience is also desirable but not essential

  • Strong attention to detail and excellent organisational skills

  • Ability to prioritise and multitask effectively

  • Administration and accurate document handling capability

  • Reliability, initiative, and the ability to work independently and meet deadlines

  • Confidence working in a fast-paced, detail-driven environment

  • Strong communication skills and a friendly, team-oriented approach

  • Ability to handle confidential financial information, with a high level of professionalism and integrity

  • Adaptability and a willingness to learn

  • Someone who will be a good fit culturally

Key Responsibilities

  • Pay supplier invoices accurately and efficiently

  • Reconcile statements and manage payment cycles

  • Process and maintain supplier records, and resolve accounts queries

  • Accurate accounts allocation and data entry into Xero and QuickBooks

  • Record GST input credits accurately

  • Collate and organise physical documentation for further processing and storage

  • Assist with month-end processes and reporting

  • Collaborate with store staff and buying team to resolve discrepancies

  • Support continuous improvement of finance processes

  • Communicate with and maintain vendor and external party relationships

Why Join Us?

  • Be part of a mission-driven, sustainable business

  • Work with a friendly, supportive team

  • Stable, on-site role with real ownership of your work

  • Opportunity to grow as the business expands

Our Commitment to Diversity, Equity, and Inclusion

At CLAY Health & Organics, we are committed to building a workplace that reflects the diversity of the community we serve. We celebrate individual differences, promote equity, and foster an inclusive, respectful environment for all staff.

We are seeking an experienced Accounts Payable Officer for this role and recognise that experience comes in many forms. If you meet most of the criteria and share our passion for health, sustainability and community, we encourage you to apply. We are committed to providing comprehensive training and support to ensure you feel confident and equipped in your role. 

To Apply

We encourage applications from people of all cultural backgrounds, First Nations people, LGBTQIA+ communities, people with disability, and individuals from underrepresented groups. 

Please send your resume and a brief cover letter telling us a little about yourself, your experience and your availability to david@clayhealth.com.au